• Can I cancel my ticket?

  If you wish to cancel your ticket, we would like to kindly inform you to provide us with your reservation number. Please note that cancellations must be made at least 48 hours before the departure time. Our team will be happy to assist you. Thank you for your understanding.Popular

• Can I change my travel date or time?

  Kindly provide us with your reservation or booking number, along with your preferred new date and time. Our customer service team will be happy to assist you with your request. Thank you for your understanding.Popular

• Is anyone available to chat?

  សួស្តី! បង😊 តើបងចង់​​កក់​សំបុត្រ​ធ្វើ​ដំណើរ​ទៅតាមបណ្ដាខេត្តក្រុងឬទេ Hello! 😊 Are you interested in booking a ticket to travel to any province? We’re here to help make your trip easy and comfortable!Popular

• How do I know if my booking is confirmed?

  We would like to inform you that you will receive a confirmation email and e-ticket once your payment has been successfully processed.Popular

• What if I don’t receive my ticket?

  If you have not received your ticket, we would like to inform you to kindly contact our customer service and provide the phone number or email you used when booking. Our team will promptly check and assist you. Thank you for your understanding.Some readers

• Can I get a receipt for my payment?

  We would like to inform you that your receipt will be sent to your email once it has been issued. Kindly provide us with your reservation number or phone number to assist you further. Thank you for your patience. If you have any other questions, please feel free to contact us.Some readers

• How do I book a ticket on BookMeBus?

  We would like to inform you that you can select your route, date, and bus operator on our website or app, then complete payment. Your e-ticket will be sent via email and available in the app.Some readers

• “I booked a ticket but my payment failed and the seat is showing as blocked. Can you please check and help me?”

  We kindly inform you that if the payment was not deducted from your bank account, the seat is only placed on temporary hold and will automatically be released within 8 minutes. Once released, you may proceed with booking again. We appreciate your understanding and are here to assist you should you need any further support.Some readers

• The app or web isn’t working properly?

  We would like to inform you that please provide your device information along with the error details. Our team will be happy to assist you in troubleshooting the issue. Thank you for your understanding.Few readers

• Can I learn more about your business?

  សួស្តី! បង😊 តើបងចង់​​កក់​សំបុត្រ​ធ្វើ​ដំណើរ​ទៅតាមបណ្ដាខេត្តក្រុងឬទេ Hello! 😊 Are you interested in booking a ticket to travel to any province? We’re here to help make your trip easy and comfortable!Few readers

• Can someone guide me on how to use the App?

  Open the BookMeBus app and select your departure and destination. Choose your travel date and preferred bus operator. Fill in your name, email, and phone number. Enter a coupon code if you have one (optional). Then proceed to checkout to pay, and your ticket will be available directly on the BookMeBus app.Few readers

• Can someone guide me on how to use the web?

  Visit the BookMeBus website and select your departure and destination. Choose your travel date and preferred bus operator. Fill in your name and email. Click “Have a promotional code?” if you have a code, enter it, and click “Apply.” Complete the payment to receive your e-ticket via email.Few readers

• Can I transfer my ticket to someone else?

  We would like to kindly inform you that you may transfer your ticket to another person by simply presenting the QR code when boarding. We sincerely appreciate your understanding.Few readers

• Where is bus station?

  The station's location on google map can found by clicking on the word Boarding Point below the departure time Ma'am/Sir. The same trick applies to the drop-off point as well, which can also be found by click on the word Drop-off Point below the arrival time on our website. If a further assistance is needed, please do not hesitate to let us know. We are happy to support you. If you booked on BookMeBus App, please visit Ticket, then click on the ticket, there you will see information on boarFew readers

• ចំណតភ្នំពេញនៅឯណា?

  ទីតាំងស្ថានីយនៅលើ Google Map អាចរកបានដោយចុចលើពាក្យ Boarding Point ដែលស្ថិតនៅខាងក្រោមម៉ោងចេញដំណើរ លោក/លោកស្រី។ ដូចគ្នានេះដែរ សម្រាប់ចំណុចចុះ អ្នកក៏អាចចុចលើពាក្យ Drop-off Point ខាងក្រោមម៉ោងដល់ នៅលើគេហទំព័ររបស់យើងផងដែរ។ បើលោក/លោកស្រីត្រូវការជំនួយបន្ថែម សូមកុំស្ទាក់ស្ទើរក្នុងការទាក់ទងមកយើង។ យើងរីករាយក្នុងការជួយផ្តល់ការគាំទ្រ។Few readers

• Can I show the ticket on my phone?

  We would like to inform you that you can show the QR code on your phone—there is no need to print it out. Please do not hesitate to contact us for a further assistance. We are always happy to support. We wish you happy days!Few readers

• Can I pay cash at the bus station?

  Thank you for your inquiry. At this time, we kindly accept payments online only. Booking through BookMeBus: You can choose your preferred seat, receive proof for insurance, and have the opportunity to claim compensation if you do not receive the correct service. Booking directly at the station: You will not be able to receive any protection or support from the service company.Few readers

• Which documents do I need to bring when boarding?

  We would like to inform you that please bring your e-ticket received in the confirmation email and show the QR code when boarding. Please do not hesitate to contact us for a further assistance. We are always happy to support. We wish you happy days!Few readers

• How do I get a refund after cancellation?

  We would like to inform you that refunds are processed after cancellation approval, usually within 5–7 business days.Few readers

• Can I bring luggage on board? What is the allowed luggage size?

  We would like to inform you that luggage allowance is 15 kg for vans and 20 kg for buses. If your luggage weighs under 25 kg, it can be carried onboard without extra fees. However, if there are many or heavier bags, the operator may request an additional fee between $2.50 and $10 based on weight and quantity. Thank you for your understanding.Few readers

• How do I update my contact details on my booking?

  We would like to inform you that you may provide the updated contact details you wish to change, and our customer service team will be happy to assist you with the update. Thank you for your kind cooperation.Few readers

• What if the bus is late?

  We would like to inform you that if you arrive late and miss the bus, please contact us immediately for assistance. However, it will be under your own responsibility. We kindly recommend arriving at the station at least 20 minutes before departure to avoid any inconvenience. Thank you for your understanding.Few readers

• Is it possible to get a pick-up or drop-off service?

  We would like to inform you that for bus tickets, pick-up and drop-off services are not available. Please arrive at the boarding point at least 20 minutes before the departure time. However, for private taxis, pick-up and drop-off services are provided. Please do not hesitate to contact us for a further assistance. We are always happy to support. We wish you happy days!Few readers

• i need bus from bangkok to Phnom penh

  Please be informed that all bus services to Thailand are currently unavailable due to the temporary closure of the Cambodia–Thailand border. Services will remain suspended until the border reopens. For the latest updates, kindly visit our website.Few readers

• How long before departure should I arrive?

  We would like to kindly inform you that it is recommended to arrive at least 20 minutes before departure.Few readers

• Can I bring children or infants?

  We would like to inform you that children under 3 years old do not need a ticket and can be held during the journey.Few readers

• មានឡានធ្វើដំណើពីកំពុងសោមទៅបាត់ដំបងអត់បង?

  សួស្តី បង សូមអរគុណចំពោះការសួរ។ អ្នកអាចពិនិត្យតម្លៃ និងជម្រើសដែលមានសម្រាប់ការធ្វើដំណើរបានតាមតំណភ្ជាប់ខាងក្រោម៖ https://bookmebus.com/en/search/bus/sihanoukville/battambang ប្រសិនបើអ្នកត្រូវការជំនួយបន្ថែម ឬមានសំណួរបន្ថែម សូមកុំហ៊ានសួរមកយើងបានគ្រប់ពេល។Few readers

• Can I bring a bicycle?

  May we kindly know the size of your bicycle and whether the wheels can be taken apart? Also, please let us know your preferred bus operator and your destination. This information will help us assist you better. Thank you.Few readers

• Are there rest stops during the trip?

  We would like to inform you that the bus may stop for rest breaks and toilet use during the trip.Few readers

• Is there Wi-Fi on the bus?

  We would like to inform you that some buses offer Wi-Fi service. Kindly check the operator’s details for confirmation. Thank you.Few readers

• Can the bus pick me up along the highway?

  We would like to inform you that you can provide us with your reservation number and desired pick-up location. We will check with the bus operator and assist you accordingly. Thank you.Few readers

• Are pets allowed?

  We would like to inform you that, based on our policy, pets are generally not allowed on board. Please do not hesitate to contact us for a further assistance. We are always happy to support. We wish you happy days!Few readers

• បងពីភ្នំពេញទៅសៀមរាប?

  ជម្រាបសួរបង យើងមានសេវាចេញពីភ្នំពេញទៅសៀមរាប សូមអញ្ជើញពិនិត្យព័ត៌មានបន្ថែមតាមតំណភ្ជាប់នេះបានទេ៖ https://bookmebus.com/en/search/bus/phnom-penh/siem-reapFew readers